SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped BestWay depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Unlocked (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopunlocked.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best teacher, Thanks Ms. Régine
Bonsoir Mme Regine Thank you so much for this morning class. You have giving us a vast array of information that I had ignored so far due to lack of knowledge. To name a few; understanding the amazon seller central key metrics page down to the very specifics, finding out that shortcuts could be added to that page which help save time and finally how to proceed with product research. I can guarantee you the that finding out what product is best for my store will help increase revenue. Again thanks again. Now the ball is in my hand.
Best teacher ever
best teacher
Mrs Regine is very patient and knowledgeable, she's such a great teacher, and we appreciate you very much!!! Best teacher ever! Thanks Madame Regine!!!!
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Excellent
Good job!!!!
Good
Good job
With Ms. Regine, the ambiance is inviting and comfortable. I am really impressed with her professionalism and customer service. Thanks again for your prompt assistance Ms. Regine. Jacky
Bon travail
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The course was very clear. Job well done!
Wonderful
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*****
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Bon bagay!
Good job, good teacher.
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Très satisfaite merci
Best Teacher ever. She has experience she kind. She take time to make sure you understand what she is teaching you. Thank you Madame!
Super
Best teaching
Merci beaucoup madame Regine
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Great Job
Mrs Regine is the best coach ever that i meet ,i thank you for your patience ,your hospitality ,i will encourage you guys to contact her so you can learn how to manage your business .I love and appreciate you, may God continue to bless you and your family.